Warranty & Repair Policy

Draft template — not legal advice. This page must be reviewed and completed for the actual Portuguese business before public launch. Replace every placeholder and confirm your legal obligations with a qualified adviser.

Quote and repair authorisation

Work should begin only after the customer approves the written quote and scope. Record any change in scope and obtain approval for additional charges before proceeding.

Parts and repair warranty

Specify the actual warranty period and coverage for labour and parts, exclusions that are lawful and clearly disclosed, how a claim is raised, and the remedy process. These details must comply with Portuguese/EU law and the actual parts/service offered.

Data and device condition

Record device condition at handover and return. Explain data-loss risks, backup advice and how the business handles customer information. Do not promise that repairs are risk-free.

Diagnostics, cancellations and unrepairable devices

State any diagnostic fee, customer approval process, return/shipping fee, and procedure for devices that cannot be repaired before accepting a device.