Terms & Conditions

Draft template — not legal advice. This page must be reviewed and completed for the actual Portuguese business before public launch. Replace every placeholder and confirm your legal obligations with a qualified adviser.

Business identity: [Legal name, NIF/NIPC, address, contact details].

Repair request and quote

A request is not a confirmed appointment or repair contract. The business reviews device details and may need an inspection. The final quote, scope, parts, estimated timeline, any diagnostic fee and applicable taxes must be disclosed and accepted before work starts.

Pickup and doorstep service

Collection/visit time, service area, access, custody records and any fee must be confirmed. Do not collect a device before quote approval unless a separate, clearly agreed diagnostic arrangement applies.

Device data and access

Customers should back up data where possible and remove or disclose account locks only through a safe, agreed process. Do not ask customers to disclose account passwords through chat.

Payment

Current intended workflow: payment after delivery using verified business MB WAY details. Any alternative method, amount, invoice and payment deadline must be confirmed clearly. No payment should be made to unverified details.

Cancellations, disputes and liability

Complete this section to reflect applicable Portuguese/EU consumer law, distance-contract information duties, cancellation rights and exceptions, liability, complaint book obligations and dispute-resolution routes. Have it reviewed before launch.